If you have any questions or concerns regarding our policies please get in touch with us using one of the methods provided on our Contact page.

Pemai Chiso Dharma Store Proceeds

All proceeds from the Pemai Chiso Dharma store support PBC projects such as:

  • Education and daily needs of the PBC nuns and monks in Sarnath, India
  • Developing Shantarakshita Library archives
  • Publishing and broadcasting the Khenpo Rinpoches’ teachings
  • Commissioning statues and ritual objects for Padma Samye Ling

The Pemai Chiso online store is operated by resident Padma Samye Ling volunteers. Office hours vary depending on Padma Samye Ling monastery events. If you have any questions please call us at (607) 865-8068 on weekdays between 10:00AM and 5:00PM EST. Our email address is chiso@padmasambhava.org or you can use out Contact form to submit a message to us directly.

Pemai Chiso Dharma Store at Padma Samye Ling Monastery

The Pemai Chiso Dharma store at Padma Samye Ling contains all of the in-stock items listed online, as well as many more unique Dharma items. The store is located in the community building at Padma Samye Ling monastery, 618 Buddha Highway, Sidney Center, NY 13839 USA. Please call or email us to arrange a visit.




Weekdays from 10:00 AM – 5:00 PM EST
Phone: (607) 865-8068



Snail Mail

Mail your order to:
Pemai Chiso
618 Buddha Highway
Sidney Center, NY 13839 USA

Please make checks payable to “PBC,” include an invoice of your order, and send to the above Pemai Chiso address. Please email or call with any questions before sending your payment.

Within the U.S.A.

We ship by USPS Priority Mail. We process and ship as quickly as possible, usually within 1 to 2 days. Delivery time varies depending on shipping method and destination. There is an order minimum of $10. Orders within the continental USA usually arrive in 2-3 business days after shipping.

Customers in New York: please add sales tax at the current Delaware County rate of 8% (0.08).

Online, this will be calculated automatically when you fill in your billing address.

Outside of the U.S.A.

Due to the complexity of shipping outside the USA—prices vary widely depending on the country and the method of shipping—we cannot provide a chart that will work for everyone. (calc @ checkout) In general, we charge the actual cost of shipping plus a nominal fee for order processing and materials. USPS International Mail takes approximately 9-12 business days after shipping, though times may vary depending on location and customs. USPS International Mail is not insured, but it can be tracked. USPS flat rate International Mail envelopes are a maximum of 4 lbs., and cost a minimum of $16 US.

Please email or call to arrange shipping large international orders. Also, please let us know if you want to insure your package, or have any questions about shipping costs. All duties or customs fees and taxes (including VAT) are the sole responsibility of the customer, and are determined by customs authorities in each country. If you need to know the exact cost for delivery, please email, phone, or ???fax us???, or include a comment on your order from our website to request a shipping quote.

Return Policy

Returns are accepted if you contact us within 10 days of receipt. Please contact us before mailing returns to discuss methods of refund.

Send returns to:

Pemai Chiso
618 Buddha Highway
Sidney Center, NY 13839 USA

Payment Methods

Online, we accept Visa, Mastercard, American Express, or Discover Card charge cards securely through PayPal. At the Padma Samye Ling store, we accept cash, checks, and Visa or Mastercard. Please email or call before sending payment for your order to first confirm the total cost of your order. Make checks payable to “PBC,” include an invoice of your order, and send to the above Pemai Chiso address.

We can only accept checks from foreign sources if they are written in US dollars and drawn on US banks.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To send periodic emails regarding your order.
  • To follow up with them after correspondence (email or phone inquiries).
  • To send out our monthly newsletter.

How do we protect your information?

We use regular Malware Scanning and keep our security up to date.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.


We do not use Google AdSense Advertising on our website.

We have implemented the following:

We, along with a third-party vendors, Google, use first-party cookies (specifically the Google Analytics cookies) to ensure quality of service and run internal reports with anonymously collected information in order to make your browsing experience better.

Opting out:

You can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page
  • Can change your personal information:
  • By emailing us
  • By calling us
  • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

No, we do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We will notify the users via in-site notification -within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails:

  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
  • Call us and we will remove you from the mailing list.
  • Send us an email from the address you wish to have removed from our list.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

(607) 865-8068

618 Buddha Highway
Sidney Center, NY

Last Edited on 04-01-2017

Prices & Delays

  • Current prices are always available online.
  • Forthcoming PBC books are subject to delays.
  • We receive new books as soon as they are published.